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Fundamentals of Customer Service

SKU: BS002
Welcome to our eleven-part video course on "Fundamentals of Customer Service," part of the "Performance Excellence" series! You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This video course will help you provide the best service possible, whether you are a supplier or a customer. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file