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Customer Service Management

This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results. This bundle comprises a number of courses to help you achieve the following goals: -Determine what you will do to help direct the company’s customer service strategy -Learn how to inspire and motivate your customer service team -Customer Service agents receive feedback on their performance -Provide the right level of coaching to your customer service agents -Implement the key elements of quality service with your team -Find out from your customers what you and your team can do differently -Help new hires be successful in the first few weeks of their new role -Determine what is required to successfully manage a remote customer service team