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Customer Service Management

SKU: CS4
This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results. This bundle comprises a number of courses to help you achieve the following goals: -Determine what you will do to help direct the company’s customer service strategy -Learn how to inspire and motivate your customer service team -Customer Service agents receive feedback on their performance -Provide the right level of coaching to your customer service agents -Implement the key elements of quality service with your team -Find out from your customers what you and your team can do differently -Help new hires be successful in the first few weeks of their new role -Determine what is required to successfully manage a remote customer service team
    £35.00Price